Telvana is the AI agent platform for contact centers. Telvana agents answer inbound calls, run outbound call and SMS campaigns, and reply to texts and website chats. They work from your knowledge, connect to your systems, transfer calls to your team when a person is needed, and report on every call.
Inbound voice agents answer your main line, overflow and after-hours calls, or an option in your phone menu, around the clock, in English and Spanish. Outbound campaigns call or text a contact list within the hours you set, or place calls from your own systems through the API. Every call is recorded and transcribed, with summaries, outcome tags and analytics, and BPOs get a separate workspace for each client program.
Telvana works with the phone system you already run: no new carrier, no SIP project, no migration. Our team builds and tests your agent around your real call types before it takes a live call. Pricing starts at $399 a month, based on call volume, plus a one-time setup fee.
